I have been paying for wifi that is not working

Dear hello peter, please help me i have been struggling with dstv for the past 3 months in connection with my wifi. I have been paying for my wifi but they never load the data. They keep on saying my matter has been escalated since March with no feed back. My fears we a approaching month end now and if i dont pay they will close my tv saying that i cant just pay for my tv channels, they will say i have to pay the full amount while the wifi is not working and i cant just cancel it otherwise i will lose the money that i have been paying for the past month. If they can't fix my wifi i would like them to load the money that i paid for wifi in my dstv account then close the wifi. i cant keep on paying for something that is not working. Please help