I have a problem that can not be fixed by multi choice .

<p>In August 2016 I bought a decoder and I called for it to be activated. The lady that help me never advised me that she is activating 2 decorders. They closed my decoder I paid R562. I called in then they explained and promised that the problem will be solved and the other decoder will be cancelled And that I won't have this problem. They closed it again I called and they said it will be fixed. I went went to payment on the 28/09/2016 for the month of October I got a message that said I my account is over due with R128. I called today the lady I spoke to said she will have to listen to the call again I am not getting anywhere with them can you please help me or is the a clients onmbuds I can go to because my problem is not getting solved and I have spoke to dedifferent agents.</p>