pM
pearl M
1 reviews | Active since May 2015
17 Jun 2022, 12:26
I have a dstv explor...
I have a dstv explora 3a and for over 2weeks now my catchup us not updating with defeats the purpose of me paying for something that doesn't work,I have called multichoice more than 10 times they failed to assist they said I should go to the store,they call center agent said that they would back up my recordings and reset the decoder then the catchup should be back to normal...they didn't back up anything all my recordings were deleted And the catchup is still not working...if the was a less than 1 star they would get it...I'm so irritated and surprised at how they don't know what is wrong with their own app or hardware doesn't make sense they just so ***********
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Jun 2022, 12:38Hi Pearl ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jun 2022, 12:38
Official
Hi Pearl ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
pM
Dstv multichoice is a disgrace of a company that mistreats its clients and does not care about their clients u pay for services and features in their hardware and when they don't work no one can assist they are absolutely useless my catchup is still not working and no one in the whole dstv department is able to help its absolutely nonsense because there's nothing wrong with the decoder just the catchup won't update there's no new episodes on catch up since the 3 of June why am I playing for this nonsense they have taken my money and now they can't assist I have paid installers more than 3times all failing dismally to assis***** complete *******...useless team...
pearl M's updateReviewer Update
19 Jun 2022, 10:32Dstv multichoice is a disgrace of a company that mistreats its clients and does not care about their clients u pay for services and features in their hardware and when they don't work no one can assist they are absolutely useless my catchup is still not working and no one in the whole dstv department is able to help its absolutely nonsense because there's nothing wrong with the decoder just the catchup won't update there's no new episodes on catch up since the 3 of June why am I playing for this nonsense they have taken my money and now they can't assist I have paid installers more than 3times all failing dismally to assis***** complete *******...useless team...
pM
pearl M's update19 Jun 2022, 10:32
Reviewer Update
Dstv multichoice is a disgrace of a company that mistreats its clients and does not care about their clients u pay for services and features in their hardware and when they don't work no one can assist they are absolutely useless my catchup is still not working and no one in the whole dstv department is able to help its absolutely nonsense because there's nothing wrong with the decoder just the catchup won't update there's no new episodes on catch up since the 3 of June why am I playing for this nonsense they have taken my money and now they can't assist I have paid installers more than 3times all failing dismally to assis***** complete *******...useless team...