I hate the fact that it takes 6 months for a refund and yet the services are not yet disconnected

If the was a zero star you would be getting it right now, am reaching out to provide feedback on my recent experience with Multichoice regarding the cancellation of my DSTV subscription and the subsequent request for a refund. Unfortunately, my experience has been overwhelmingly negative, and I feel compelled to share my concerns.

I cancelled my DSTV subscription in November 2023 and promptly requested a refund of the funds paid in by my wife. Since then, I have encountered numerous obstacles in resolving this matter. Despite multiple attempts to communicate my issue via email and phone calls, I have not received the necessary assistance or resolution.

What is particularly disappointing is the lack of accountability and efficiency demonstrated by your customer service team. Despite providing all required documentation, the issue remains unresolved, and services continue to be active on the cancelled subscription. This not only reflects poorly on the company's processes but also raises doubts about the commitment to customer satisfaction.

In my attempts to resolve this matter, I have interacted with individuals such as Nandipha Kelele, Lungile Mtwazi, Kehlumile Mesi, Siluleko Sikhakhane, and Ntheleleli Ncgqakasi. Unfortunately, their efforts have been inadequate, and I have yet to receive the assistance I deserve.

As a loyal customer, I am deeply disappointed by the lack of support and understanding demonstrated by Multichoice. It is evident that there is a need for improvement in customer service practices and processes to ensure that issues like mine are handled promptly and effectively.

In conclusion, I urge Multichoice to take immediate action to address this matter and provide the refund that is rightfully owed to me. Failure to do so will undoubtedly result in further dissatisfaction and may prompt me to explore alternative options.