I hate multichoice and their service is pathetic

I'm not happy with MultiChoice. I don't know if they don't take me serious or what. I have been complaining about them since January this year. If it's not payments it's something else. I have dstv now app, it doesn't play any channels. it gives me the error code of PER 0. I called them and was told after 24 hours it will play my channels. I then thought let me link it to my TV maybe it will not provide me with the same error. Shock of my life, it now plays 11channel and nothing from my current package. I called dstv again with the same matter, I was told that we no longer watch dstv on 2 devices I must remove my app. I asked the lady if I do so how am I going to Authorize linking devices when I remove the main device. She then said no I must not play channels on my app, only use it to Authorize. It's pointless because I can't play any channels on my app nor watch my shows on my TV. Dstv is giving me bad service every time. Till now my issue is not resolved. I can't watch dstv n yet I'm paying.