I hate multi choice

I am way fed up with multi choice.the *********** staff is the least of my worries.I called in about a month ago as I paid R100 towards my Box office account via my Capitec App.When I called to enquire I was advised that the payment was not reflecting.I then went in site to make anotjer manual payment of R100.The R100 was allocated to my box office account.I was also advisd to get a proof of payment from my bank and email it so that the 1st payment could also be allocated.I did as asked but when i called to follow up i spoke to a Xoliswa Dambuza who askede to email agaon to her.I did that and she rep**** tjat she received the mail but that she could not help me I called again and spoke to a team elader who also asked me to email the proof of payment which i did.I need a senior manager to conatct me to havey issue resolve ASAP as i do nt wish to speak to any of tje consultants or so called team leaders.