I hate DSTV 😤

I am appalled at DSTV’s customer service. In October 2025 I took up their internet contract and not once has that thing worked. I’ve just been throwing my money down the drain and each time I call, which is almost every day, I’m told a different story. From being told that I have duplicate internet accounts, to the SIM card being faulty and and being sent to get it changed, to them deciding to voluntarily cancel my contract and refund the money that I’ve paid since as soon as they collect their router, up until now the router hasn’t been collected. I even suggested sending it to them but they give me excuses about their driver not being able to find my address (same address they delivered to by the way).

Last week I reminded them yet again and informed them that I’d like to keep my TV subscription but still cancel the internet and that they needed to keep in mind that I pay on the 07th. Yesterday I woke up to my services being disconnected and my account still showing the internet subscription fee. I don’t know what else to do.

Does anyone know an independent body where one can report this to because I’m at wit’s end right now.