NL
Nnini L
1 reviews | Active since May 2018
09 Sept 2021, 12:04
I hate DSTV
I am sick and tired of dealing with the same issue with DSTV every damn day and month. On Sunday when the guy from DSTV named Ntando called, He promised me the issue has been resolved and the account reconciled and I will never have this issue again. He said I need to pay R248 and then from the 15th the account will be R999 monthly and I am back on Premium subscription as per the contract. I paid R250 on the 07th and this morning I get an sms that they had to cut my viewing and I must pay R99 and when I check on the app it says I must pay R1235 due on the 05September. How long must I tolerate this abuse and treatment from DSTV? What kind of people are You? I am so sick and tired with your nonsense. This is just the worst Company and I regret taking up DSTV. I have been a Client for way over a decade. Nxaaa
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Replies (3)NL
Nnini L's updateReviewer Update
09 Sept 2021, 14:35Looking into your account, you are on the DStv Premium package of which being on Showmax is free. However, you have an installment plan as well.
Your billing of R1235.16 includes an overdue balance of R99.00 as well as billing for your next months billing. This means the payment you made last was not enough to cover viewing.
~LFM
This is the response on DSTV Facebook page. After they told me and promised me it has been resolved and my account reconciled. I paid the R250 after I was told to pay R248 even on hello peter they said that and paid and told I will start to pay my normal R999 then I have to deal with this ******* again and they have cut my viewing Again . This Company is ******* 😠!!!!!!!!
Your billing of R1235.16 includes an overdue balance of R99.00 as well as billing for your next months billing. This means the payment you made last was not enough to cover viewing.
~LFM
This is the response on DSTV Facebook page. After they told me and promised me it has been resolved and my account reconciled. I paid the R250 after I was told to pay R248 even on hello peter they said that and paid and told I will start to pay my normal R999 then I have to deal with this ******* again and they have cut my viewing Again . This Company is ******* 😠!!!!!!!!
NL
Nnini L's update09 Sept 2021, 14:35
Reviewer Update
Looking into your account, you are on the DStv Premium package of which being on Showmax is free. However, you have an installment plan as well.
Your billing of R1235.16 includes an overdue balance of R99.00 as well as billing for your next months billing. This means the payment you made last was not enough to cover viewing.
~LFM
This is the response on DSTV Facebook page. After they told me and promised me it has been resolved and my account reconciled. I paid the R250 after I was told to pay R248 even on hello peter they said that and paid and told I will start to pay my normal R999 then I have to deal with this ******* again and they have cut my viewing Again . This Company is ******* 😠!!!!!!!!
Your billing of R1235.16 includes an overdue balance of R99.00 as well as billing for your next months billing. This means the payment you made last was not enough to cover viewing.
~LFM
This is the response on DSTV Facebook page. After they told me and promised me it has been resolved and my account reconciled. I paid the R250 after I was told to pay R248 even on hello peter they said that and paid and told I will start to pay my normal R999 then I have to deal with this ******* again and they have cut my viewing Again . This Company is ******* 😠!!!!!!!!
NL
Nnini L's updateReviewer Update
09 Sept 2021, 15:33You people need to fix this abs fix this today . I am sick of this !!!!!!!!!!
NL
Nnini L's update09 Sept 2021, 15:33
Reviewer Update
You people need to fix this abs fix this today . I am sick of this !!!!!!!!!!
NL
Nnini L's updateReviewer Update
09 Sept 2021, 21:34I am still waiting for you DSTV to fix this. I contacted You on Facebook and again you tell me about the Netflix subscription that I cancelled in May and even your consultant who called me said he listened to my telephone conversation for May. I don't have the subscription and I made a screenshot for your Facebook to show you. Stop billing me for things I know nothing about and stop messing with me. My payment date is the 15th and I pay R999 going forward till my contract ends in December ,that's what we agreed upon on Sunday. So what's with you the nonsense that I must pay R99 today and and then also R1235? Then you cut my channels and premium viewing including catch up. Fix your mess, and fix your incompetence. **** people that you can train to do proper job, people who know your products abs services. You don't know customer care at all and You are disrespectful and don't care about your business.
NL
Nnini L's update09 Sept 2021, 21:34
Reviewer Update
I am still waiting for you DSTV to fix this. I contacted You on Facebook and again you tell me about the Netflix subscription that I cancelled in May and even your consultant who called me said he listened to my telephone conversation for May. I don't have the subscription and I made a screenshot for your Facebook to show you. Stop billing me for things I know nothing about and stop messing with me. My payment date is the 15th and I pay R999 going forward till my contract ends in December ,that's what we agreed upon on Sunday. So what's with you the nonsense that I must pay R99 today and and then also R1235? Then you cut my channels and premium viewing including catch up. Fix your mess, and fix your incompetence. **** people that you can train to do proper job, people who know your products abs services. You don't know customer care at all and You are disrespectful and don't care about your business.