I had the worst experience with dstv I keep on calling the call centre for my account,I set-up a debit order on the dstv self-service on tye 20th the payment wasn't deducted I call the call centre to enquire as to why the account wasn't debited

I set-up an debit order deduction on the dstv self-service for the 20th on the 21st, I call the call centre to enquire as to why the account never went off.the first call centre found an.error on.my account tried to help the line than cut,I called the second time the only thing they told me is the my account had an error then the line cut again.I called the thired time the last consultant had system promblems I should call back in an hour,monday morning my dstv services was suspended,I called the call centre again to enquire as to why my services is suspended if I set-up an debit order I requested for her to debit my account aswel.she then told me to go an make a payment at a cash centre for R505.00 she toldme I won'tbe liable for reconnection fees.This morning funny enough my services was suspended I am really sick of this poor services I am getting form.dstv is this the way to treat their clients.