I had the worst experience with Dstv call center today, being transferred to every department and nobody took the time to actually assist me with my billing query

I had the worst experience with Dstv call center today, being transferred to every department and nobody took the time to actually assist me with my billing query. The quickest solve is to tell me to pay for something that I have not used or authorize. The supervisor Samkelo said he would call me back but he didn't. Really disappointed with the service. Would not recommend