I had such a experience with Dstv today

I had such a experience with Dstv today. I requested to do an downgrade. I was told i should pay a certain ammount which i did. I called again they told me i should pay R40, which i did not pay. I called again to be sure i was told i should pay R180. I've been calling them asking them to call me back but nothing. I've spended almost close to R 100 airtime but still my issue is not resolved. Before i made a payment they did not tell me the long stories and fees. Just after i paid the amount they requested they came with lots of fees and pathetic stories. I'm so ****en disappointed. Now I'll have to pay again. No one is assisting me..very bad