I had it with DStv !

We went on holiday in December, and I downloaded the DStv App on my phone, I paid through the App, and got a sms from my bank that my payment was made. While I was away my house sitter phoned me, saying my services is disconnected. So I paid for something that was disconnected for a week! On return I had to mail them my bank statement to show that it was actually paid. What I did. Then a very friendly man phoned me, said he is sorry, my payment did not show on my name, they are investigating the matter, and re connected my services. Then I payed for January and again my services was disconnected, again I had to phone and ask what is going on! The lady said Decembers money still not sorted! Can you imagine all the extra cots now on my account? She asked me to resend the bank statement, and that after I received a call from them I December when they received it, so I did again, no feedback, and again, no feedback again !! And again got a sms saying the going to disconnect again if I don't pay for December ( the one that is paid!!)... I am getting tired of this, I am on the Premium for years, and now been treated like this. No refund on all the time my services was disconnect ! Why create a application for your clients that DON'T WORK? What more must I do? The money is of my account, and clearly says DSTV on the statement. Its not my fault if payments go through the app its not allocated to the client, its your fault. ! And is more then a month you promise to sort this and correct my account, NO feedback, NO Help !I am very upset with you, and the way you deal with loyal clients!!