I got help but no one knows what to do

On the 6th October is when i complained on Hellopeter. The following day the original owner of the decoder gave me the change of ownership forms which i submitted on Wednesday 21st October. <br> <br> In my original query Dinah did assist and loaded the decoder under my wife's account which is closed without any paperwork. I am trying to now move the decoder from her name to my name but it seems the change of ownership forms are causing major confusion.<br> <br> I have made two calls last week 23rd October to find out the progress but was told nothing has been done yet. I then received a call this week from Porcia to find out about my forms. I then explained the story and also signed up as a new account over the phone. My details and banking details where taken and i was promised a call later when everything was loaded.<br> <br> I then received a call from Sipho who said he would assist me. I explained the story to him as well. He then phoned me back and said that the decoder had insurance on it still. After that no one else phoned me back.<br> <br> 30th October i phoned and asked for someone senior and spoke to Crecentia. I explained the story again. Emailed her the docs and have nothing has happened still.