I got a call 24hrs ago from Andile on the complaints dept, he was going to listen to call which I have given him the name of the consultant and the date time of the call

I got a call 24hrs ago from Andile on the complaints dept, he was going to listen to call which I have given him the name of the consultant and the date time of the call. It's 24hrs and still no feedback. I am supposed to have some credit on my account however I am still without TV. I am utterly disappointed covid hit me really hard and I am not asking for relief. I just want my kids to be able to watch tv