I give up

I'm speech less I have experienced bad service before but today I have experienced the worst. Called multi choice to change my debit date and also add details for my debit order to go off my account. Was given confirmation from Nomveliso Bandla that the date has been changed to the 4th and my payment will go off on the 4th of January. Now the payment didn't go off and my service has been disconnected so now I need to pay a reconnection fee for something that was not my problem. Called into the call centre and that's when I got the worst service 1st consultant put me on hold for 15 min and never came back to me. I then called again 2nd consultant said she is going to call me back as she needs to confirm with her supervisor that also never happened... I then phoned for the third time asking to speak to a supervisor I was told yo hold and then 10 min later call got dropped... I don't know if it is the consultants supervisors managers or just multi choice as a whole that is messed up but service like the is really unacceptable...