vS
vuyani S

1 reviews | Active since Jul 2017

09 Mar 2023, 07:20

I first had problem of debiting in the wrong date with them asking more than 3 to changed to the 20th but they didn't , February debit order returned I found out I had been blocked I made manual payment immediately they service were unblocked and asked a

I first had problem of debiting in the wrong date with them asking more than 3 to changed to the 20th but they didn't , February debit order returned I found out I had been blocked I made manual payment immediately they service were unblocked and asked again date to changed I was told it was changed ,March same thing happened where they debited in the wrong date again I made manual payment using the same beneficiary now they are telling me they can't find my payment I sent proof of payment which it was acknowledged that it is reflecting via email but they keep on blocking my services telling I havent paid but when they check proof of payment is on their side now I have to call every 3rd day for then to unblock .I'm very very unhappy with this poor service I'm at Dstv if they don't want me as their client they can just refund me and cancel it .

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Mar 2023, 08:16
Official
Hi Vuyani Sogiba, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team