I feel like Dstv is robing me am not happy.with their service.

I am not happy with Dstv (SA) i normally pay my account on the 20th of each month but now they claim i didnt pay and i even checked on my bank acc just double check if i paid and say i did pay, now they are telling me some insurance took the money,but i cancelled the insurance last month so now i dont understand which insurance are they talking about, and your consaltants when they are selling that insurance they say its free and its part of the monthly premium and you are not going to add any money. And please speak to your consaltants not to tell us lies, and its ********* they are not allowed to do that. Can some one assist me and reconnect my account coz i dnt know why it was disconnected, Dstv u are going to lose customers stop this nonsense its not on am really not happy about this. So now wat must i do pay again for what, am not going to pay you will reconnect my Dstv.