SL
Sharon L

1 reviews | Active since Mar 2012

05 Mar 2015, 10:14

I feel I have been taken for a ride

Good day <br> <br> <br> <br> My ID is *** My names are Moribishi Sharon Lethuba , I have paid R440.00 on the 26th Feb to be connected for a month , I have asked the consultant on the line to connect for another month on DSTV Select , she advised me I can be connect on Compact my credit allows me to. I was not told that after 2 days I need to make another payment to keep my services active and why will I pay money just to be connected for 2days that's very insane, No breakdown of my outstanding amounts was given to me, I was not even advised that I will only be connected for 2 days so I took it as I have been connected for a month till the 28th of March .<br> <br> <br> <br> I was disconnected yesterday , Now I need to pay back R73.00 for gracing time that I didn't even ask for or neither aware it was a gracing time, I wanted to down grade I need to select I need to pay again R50.00 Please tell me if this how you making money by ripping us of? The service I got is very shocking and I am very upset why this information was not given to me off hand and I could have made an informed decision, now I see why Multichoice is losing clients to competitors, as none of my family are on your services anymor

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2015, 17:41
Official
Hello lucinthati,

We are investigating your query. Feedback will be provided.

We apologise for the delay.

Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Warm Regards

Kristel