I downgraded. Paid in full BUT KEEP GETTING DISCONNECTED

I downgraded from Premium mid October because I am unemployed. I paid the R29 00 package plus R35,00 forced to take for Explora insurance. Yet they keep on saying on a weekly basis that I owe them . They disconnect my services then have the cheek to charge reconnection fees Yet its system errors. If I had paid every cent they have claimed since October I would be able to watch the Family package of R300 odd instead of what I can afford at R29,00. Now I sit again waiting for them to contact me. Are they going to refund me for all the days I've been unable to watch because of all their system errors?? It is an absolute joke and a *******