AI
Ashwin I

1 reviews | Active since Jul 2018

05 Nov 2020, 11:18

I don't know of any swear for Multichoice anymore

What a disaster, I have disconnected my package online. I have proof I was on the internet and disconnected my service. For my own peace, I decided to go on Live Chat and make sure of my disconnection of package.

I chatted with a lady of the name Kaylah Charles, I explained to her that I have disconnected my service and she argues with me almost a half hour that I didn't do it.

After asking her to change my account from debit order(which was the biggest disaster ever) to EFT, my Showmax stopped because I changed to EFT. I had Showmax on my account previously when I made EFT payments.

The service keeps on getting worse by the minute. I have never in my life felt so angry in my life. I never knew customer service is this unimportant for business.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Nov 2020, 12:05
Official
Hi Ashwin,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team