I dont expect to be valued by them.

I gave a one star because the system does not allow to go forward if you don't mark but I if I had a choice I would not even give that star. In-fact I would not be a client of them. It is obvious that they don't care about us as clients but just want to take out money.

We need to have competitor again this company as it is taking us for a ride. I am on a premium price lock and I wake up next morning and I am put on the easy package. How no one know. You ask if its system no one can answer.

Managers are never there or they dont know anything.Some consultants know more than their team leaders and managers. Their consultants are not helpful all they do is what a grade 1 pupil can do. Ask security questions, Reset the system and check after 10 min. my team leader is in the meeting. This is the best one called in last night and one consultant said the team leader are in a meeting and this was Sunday at 20:00 I was promised a call back as it was escalated by Zenobia how did not want to give her surname which she said was process. Then after trying a few things I calle again around 20:20 and asked for a team leader or manager and the consultnats said there in no one they all gone home even her team leader that was suppose to call me had left without calling and that is Nelly also no surname and they all report to Kepe only known as Kepe and he does not do call backs to client.

So who is going to help me or am I just suppose to pay full premium eve though I am or will be cut out for the days I will be calling in to sort this out. And then we use our airtime to call and they place you on hold for long so you drop or airtime runs out.

Till now no call back. It is so bad that they lie to yo directly.This is a company of lairs and cheats. They even training their stuff to lie to us and not feel anything. And they quick to say sorry but still do nothing to help. I think I should take this up with the ombudsman. Please send this to your complaints department as I want to give a chance to fix before I follow process with ombudsman. This is worse than pathetic, its not even called bad service as you can still improve bad this is on a level on its own. I will get that call that says try switching it off for 10 min and then try again. As soon as I get that I am taking the next step.