I don't even know why the hell I still bother with DStv

I have just about had it with DStv. I am truly on the brink of moving over to another provider because DStv and its services are just useless.

I had an issue last week where my PVR functions were not working. When I called in on 29 July, I was told they have disconnected. My question to them was who told them to disconnect because they received neither a verbal nor a written request from me on that. No answer.

On 31 July, I called to follow up. While on the call, the agent who was assisting me "accidently" disconnected ALL my services - that is the actual DStv, XtraView, Showmax, PVR - everything!!! She owned up to it and asked that I give her time to escalate it so that I can be reconnected back to my services, and I said it's fine. Meantime, I am not able to enjoy any viewing. I was promised that they will call back, but as usual, that's another one of their pathetic lies and unfulfilled promises (what's new?!) They eventually got it right on Saturday (3 Aug) evening, after lots of calls from me to them and after I stayed for a very long time on the phone, waiting for them to fix their stuff.

Today my services have been cancelled because I didn’t pay in full. But they are the ones who send me a payat link with the amount (I also make sure I verify this amount on the MyDStv app), which is what I paid. Now they are telling me nonsense that I short-paid. What a ****en joke!!!! Also, because my Showmax is linked to my DStv, it has also been cut off – but I paid for it. Your services are prepaid so if I pay in July, I should still be able to view in August because I paid. Not my damn fault that you gave me an incorrect amount and then you still damn well expect me to pay your stupid reconnection fee. I WILL NOT DO THAT!!! Especially since you ****ed-up by giving me a wrong amount. I will pay that shortfall with my next payment. Or maybe this is DStv telling me they don’t want me as a customer anymore. There are options you know; my loyalty can still be given to other providers who deserve it. I want my account reactivated TODAY (7 Aug) and just know that I will NOT be paying the reconnection fee. I also want my Showmax account reactivated TODAY still.

To be honest, you don't even deserve the 1-star rating (if Hello Peter introduces negative ratings, trust me, that's where DStv will always find itself). At this rate, I will be looking at other streaming services because you are simply *********** - even that is an understatement)!!!!! Nis'jwayela kabi. Do the damn right thing maan.