I don't have access to TV when i paid

I have an account with DSTV. I called them because I could not use the PVR function on my secondary decoder. When I called them I stayed on the phone for an hour there after they told me that I had not done things right on my account and my decoder was showing under my mom's name so they suspended my services. The team leader Refiloe Mokitlane said she was to fix my account after I emailed all the emails I had, where I was communicating with change of ownership about a decoder I had transferred to my mother. I made the call on the 17th of November but until now nothing has been done to rectify the issue. When it's time for collecting money they do so without fail but when it comes to service it's a disappointment.