I do not have a title to describe the issue

<p>I have now words to describe how I feel about DSTV, their service, and their call center staff. </p> <p>In August I had to make a payment because the "debit order" did not go off as usual. I received an sms to say it went off. We requested that the connection be activated. And requested that the debit order go off on the 21st of every month.</p> <p>In September DSTV tried to debit over R4000. We made an EFT payment. Phoned in and had the most horrible experience from all the people I spoke to. I had to phone in 10 times before someone assisted.</p> <p>The first agent refused to give me her name. The second lady said she can assist with the activation but she does not want to do that. The 3rd lady advised that we requested in August for annual payment and not monthly. So my common sense told me that when we requested the debit order to go off on the 21st of each month the stupid idiot activated our subscription to annually. Talking about incompetence. On my 4th call, I informed the lady that proof op payment was sent ********** She argued with me that they do not have an email address. Then she contradicted herself by saying she can check that email address to see if my payment was received but she won't</p> <p>I sent a query to the email address. </p> <p>I received a reply to Brandon Marks which was a waste of my time. He assisted not 1 bit. </p> <p>So no debit went off for the Oct payment.</p> <p>I have made an EFT payment and have been disconnected for about a week or so. </p> <p>I will not waste my air time again to go through your useless automated system and your useless *********** staff. </p> <p>Please advise when you will be updated and correct your system? </p> <p>I will not pay a reconnection fee. </p> <p>I do not know why I should be penalized for your staff? </p> <p>Please do not have your *********** employees phone me. Let me talk to a manager that can make desitions and have the brain to communicate properly .</p> <p> </p> <p> </p> <p> </p>