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Buyisiwe, Treasure, Nomcebo Ngwenya

1 reviews | Active since Aug 2023

31 Aug 2024, 15:42

I DESPISE THIS ENTITY

Pathetic even TEAM LEADERS Are pathetic. AGAIN DSTV has gave me appalling service. Money went up called to ask why the agent was clueless saying this Nd that then as always we will escalate. Had to ask the TAT Nd seeing that the agent is glueless about her job Nd customer service. I asked for a TEAM LEADER. She was annoyed instantly asked how to help when I was responding she cut me off immediately. The sarcasm and annoyance in her call. She couldn't make me understand then she put her headsets up...Guys she sighed and stayed Tjooooe came back to the call after I called out for her then spoke one word Nd dropped my call. So AGENTS TLS EVERYTHING AT DSTV IS

DISGUSTING PEOPLE SHOULD BE MADE ACCOUNTABLE...OR WHAT DSTV HAS NO QA IM THEIR CONTACT CENTRES?????????? GUYS WE NEED PLAN B DSTV'S TIME IS UP!!! I will post all these call recordings on social media. PATHETIC EVEN LEADERS

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Aug 2024, 15:47
Official
Hi Buyisiwe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,