I DEMAND REIMBUR*****T

Item: DStv (MultiChoice)
Rating: 1
Author: abigail W

Since Feb 2018 we have been having a serious problem with our dstv connection. We have made payment however every 2nd or 3rd day we have to contact them for reconnection as it is disconnected. When enquiring regarding disconnection they all give the excuse that Feb payment has not been made. Proof of payment has been sent a GAZILLION times and each time the same thing happens. The last communication I was told that it would definitely be sorted and I don't have to call in again. To my surprise I have to call in again!!!!!!!!! This time however I am unable to as the line keeps dropping! I don't know whether they have blocked my number or ***! On top of everything I get an SMS thanking me for the payment made for March however it is not enough and I have to pay an extra R500+!!!!! I demand someone to call me back and reimburse me for ALL the times I had to call a chargeable line as this is a serious inconvenience for my family and myself!

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

06 Mar 2018, 07:59

Dear Abigail

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply06 Mar 2018, 07:59

Official

Dear Abigail

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s replyOfficial

06 Mar 2018, 15:57

Good day Abigail

Thank you for sending us your query.

I apologise for the poor customer experience.

You'll be pleased to know that all the reconnection fees charged have been reversed and the service is reconnected.

However, your proof of payment for February is still pending allocation from the finance team. Once traced, it will be allocated back into DStv account.

Once more, thank you for taking the time and bring this matter to our attention.

Kind regards

Dinah

DStv (MultiChoice)'s reply06 Mar 2018, 15:57

Official

Good day Abigail

Thank you for sending us your query.

I apologise for the poor customer experience.

You'll be pleased to know that all the reconnection fees charged have been reversed and the service is reconnected.

However, your proof of payment for February is still pending allocation from the finance team. Once traced, it will be allocated back into DStv account.

Once more, thank you for taking the time and bring this matter to our attention.

Kind regards

Dinah

abigail W's updateReviewer Update

06 Mar 2018, 23:16

Hi dinah That is the response we have received from ALL the consultants that liased with us over the past month. The response that we would like is that the finance department has resolved the above mentioned query and that we will be reimbursed for our inconvenience as all calls made were chargeable calls

abigail W's update06 Mar 2018, 23:16

Reviewer Update