I CANT COPE WITH MULTICHOICE DSTV

I am still struggling with the same problem.

PLEASE DON'T PHONE ME I ONLY CORRESPONDS VIA EMAIL

This is my final correspondence to DSTV. I am sending a copy of this email and your previous response to the Ombudsman. Again when you look on my Dashboard my package changes to Family after numerous emails to you regarding this. If I try to change it you want me to pay x amount. I am not paying a cent anymore on this problem. Change it. I only want the Access package at R139 I am a pensioner and can not afford your extremely high price every month.

Why do you still charge me a family package fee??????????? I have downgraded to Access and cancelled the PVR function. But you still want me to pay nearly R400 for your services.

Change my account to R139 only as per previous email.

Mrs I Scheepers YOUR EMAIL DATED 25 JUNE2024 Thank you for your email

Please accept my apologies for the inconvenience caused your services have been downgraded to DStv Access and the amount to pay is R139.00. Self service should update momentarily.

Kindly let us know if you need any further assistance

Regards DStv

Date: Tue, Jun 25, 2024 at 10:08 AM Subject: Re: [EXTERNAL] To: DStv Help <***>

Good day

Why do you still charge me a family package fee??????????? I have downgraded to Access and cancelled the PVR function. But you still want me to pay R329

Please fix it before the 30 th. I am only paying the Access amount R139 Thanks