HB
Heidi B
1 reviews | Active since Mar 2016
04 Feb 2022, 11:24
I cancelled DSTV but being billed anyway!!!
I cancelled my DSTV via www.dstv.com self service at the end of November. Today I go into my bank account and see DSTV has debited R818!!!!! The decoder has magically reactivated itself as from this month !!
Been on the phone trying to speak to a consultant NTOKOZO ZUNGU, who after holding for 40minutes told me I now need to hold for cancellations. There was no explanation on HOW or WHY? There is a serious problem with your systems Multi Choice......COVID is no longer an excuse for not being able to get hold of real people to correct issues....not to mention what is the point of having self service online if it is not 100% trustworthy
This is not acceptable at all. VERY UNHAPPY
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Feb 2022, 11:35Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Feb 2022, 11:35
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HB
Heidi B's updateReviewer Update
08 Mar 2022, 10:05I cancelled DSTV but being billed anyway!!!
The debit was reversed and you sent a very apologetic note and I was advised that services and been disconnected.... GUESS WHAT you have done it again, just checked my bank account and I have been debited yet again for services cancelled !!!
The debit was reversed and you sent a very apologetic note and I was advised that services and been disconnected.... GUESS WHAT you have done it again, just checked my bank account and I have been debited yet again for services cancelled !!!
HB
Heidi B's update08 Mar 2022, 10:05
Reviewer Update
I cancelled DSTV but being billed anyway!!!
The debit was reversed and you sent a very apologetic note and I was advised that services and been disconnected.... GUESS WHAT you have done it again, just checked my bank account and I have been debited yet again for services cancelled !!!
The debit was reversed and you sent a very apologetic note and I was advised that services and been disconnected.... GUESS WHAT you have done it again, just checked my bank account and I have been debited yet again for services cancelled !!!