I called the contact center today to query my account

I called the contact center today to query my account. There seemed to be a miscommunication and they disconnected my service. I called and explained that I just took the Black Friday deal and not sure why my account was disconnected. Furthermore I pay via Debit Order so how am I outstanding payment. Also nobody contacted me to inform me that I my account will be disconnected. The person that I spoke to put me on hold for 26 minutes and counting. She never came back to the call. I had to cut the call. How can you put a customer on hold for so long and leave the customer unattended. That is extremely poor service delivery and an appalling Customer Experience. This is not the first time I had this experience with Multichoice so it is evident that no improvement is made by Multichoice. The calls are recorded so please investigate because I am not exaggerating the time that I was put on hold. My issue is unresolved because I had to cut the call. I am dreading to have to call back to repeat the process. Very dissappointed with Multichoice.