I am writing to lodge a formal complaint regarding my DStv Internet/WiFi service

I have been paying for my internet service, but I have been without a working connection since the beginning of May 2026. The problem started when my monthly data was loaded, but I was unable to connect to the internet.

Since then, I have contacted your support team via WhatsApp and followed all troubleshooting steps provided. When the issue could not be resolved, I was instructed to take the modem to my nearest DStv store, which I did. The modem has now been with the store for approximately two weeks.

When I followed up, I was informed that there is allegedly no signal in my area. This explanation is concerning because I had been using the service successfully for several months before the problem started. If there is genuinely no signal available, I would like to understand why the service was working previously and why I continue to be billed for a service that I cannot use.

I was further informed that the matter had been escalated, but I have not received any updates or a resolution. Meanwhile, I continue to pay for the service despite being unable to access the internet and the data expires after 3 months not being used.