I am tired of the abuse from this company

How is it that last week I was not told to pay for my box office rentals and today I am told to pay a reconnection fee due to box office you people don't no how to treat customers, I have no problem with paying for my box office rentals but you the manner of which you have handled my account, I sm supposed to be working n now I am busy fighting, I need an compitent person to call me. ASAP

ENQUIRY REFERENCE NUMBER : ***5 Dear DStv customer,

We apologise for any inconvenience that may have been caused.

I hereby confirm that we have tried contacting you to apologize for the inconvenience however the call got cut off and i was not able to get through after.

Please be advised that the services have been reconnected already and the relevant charges will be reversed as you were previously advised, once the reversed charges reflects on the account the account will be up to date until the 26-06-2021.

Should you need any further assistance, please feel free to contact us at any time. You may manage your account by downloading the Dstv now app by clicking on the following link:https: //now.dstv.com/

Kind regards,

Lerato Phouagae On Sat, 5 Jun at 11:15 AM , Carol Moatlhodi <***> wrote: Carol Moatlhodi : I dnt understand you guys can this be sorted out pls

On Wed, Jun 2, 2021, 1:18 PM Dstvhelp <***> wrote: ENQUIRY REFERENCE NUMBER : ***1

Dear DStv customer,

Thank you for contacting DStv.

We apologies for the inconvenience caused to and we have reconnected your services.

Please let us know if you need further assistance.

Kind regards,

Siyethemba Nkosi On Tue, 1 Jun at 9:18 AM , Carol Moatlhodi <***> wrote: Good day

One of your team leaders called me 3 weeks back saying I do not need to pay this month due to errors that took place from your side, my channels are now closed.

You are all *********** course she promised to call me back and never did and to send an email which she never send I was just waiting to c what will happen n my guess was correct.

Can you please have this sorted unless I need to put it on hello Peter again as it seems it is the only you guys attend to issues.

***

************************************************** Yesterday

ENQUIRY REFERENCE NUMBER : ***5 Dear Miss Makhetha

Thank you for contacting us

Please note that your account is disconnected due to short payment that was made.

There are boxoffice rentals on the account which were not paid for and a reconnection fee due to short payment as a result of the disconnection. To reconnect the services now, you will need to pay R261.13

I trust the above is in order

Do not hesitate to contact us should you need any further assistance

You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/

Kind regards, Ntombenhle Nsele