I am terribly disappointed and very irritated.

I am very unhappy and disappointed and irritated with Multichoice Customer Services!!!

I have requested a cancellation on the DSTV insurance months ago which was not done and I was not informed that it was not cancelled as I continued to make payments on for my subscription. At the end of July 2018 my services were suspended without been informed first and I had to call in to find out why. I was told that my cancellation request will be investigated and I also had to contact the insurance department who told me that they will cancel the insurance and will investigate the matter. But no one has phoned me back to advise me on the outcome of my query. My services have been suspended 4 time in one month for the same issues which I am still waiting feedback for.

I was given a reference number ********** 6 for follow up purposes, however I phoned in again few days ago after my services were suspend to be told that the reference has been closed and that lady I spoke with could not tell me what the outcome was. I am so terribly irritated as I have spoken to different people whom do not seem to know my situation and I had to explain to them each time I phoned in. They all have told me that my query will be escalated to their seniors yet 1 have not heard from any of them. I received a call today from the collection department and the lady informed me that the insurance still has not been cancelled and I owe over R600. Which includes the reconnection fee.

I do not understand why they would charge me a reconnection fee for the services they decided to suspend due to the outstanding insurance amount which I was not informed of prior to the suspension. Even after I contacted them numerous times to look into the matter which have failed to do, they still went ahead and suspended my services about 4 time.