I am taking this case to the OmbudsmanTOMORROW7/3/19- DONT EVEN TRY APOLOGISING VIA HELLO PETER.FIX THE ISSUE FIRST!!!!

Honestly speaking i have had enough with DSTV customer service agents. I have spent almost R400 calling in this past week with regards to my account. I have 2 accounts,1i last used over 9years ago and every time i called to pay for the new account i would be given the old account number instead of the new account which is 2years old. Now i ended up calling numerous times asking them to activate my new account after paying so then can connect. My new account was activated, twice i called and now im been told i owe DSTV R470 for WHAT???. I have kept the reciepts and have sent it to a dozen of their stupid consultants and none of them have reactified my account. I dont understand what takes over 6months to remove a stupid payment done on an old account and reflect it on my new account???? I have corresponded with 5 the consultants via email and a million of other via the phone i have emailed numerous times with Violia Modiba, Pearl Ngema Thabisile Mbaso, Palesa Makeke and Kgotso Puoeng even sent emails to Proofofpayment, and i have the proof What must i do really to have this arrears off my name. I cant even watch my own tv only because you cannot employ the right consultants. I have worked in a customer service for 10years and trust me i know the CPA like the back of my hand and i do understand the law and how to handle clients. But for a company like MUlti Choice i never expected such low class service like this. Today is the 6/3/19, i need my account reactified before end of bussiness today or else im taking this further including the Ombudsman and any complaints commision.