BM
Bongiwe M
1 reviews | Active since Nov 2015
08 Feb 2016, 09:59
I am taking this case to the Ombudsman
It has been 5 months and my third complaint and my billing issue has not been resolved. Within these months I am calling Multichoice after every 5 days with no fail. They response on hellopeter is to just give you false hope! And to shut you up, they never follow through and when you tell their agents they dont have a clue what is going on with hellopeter complaints. I would swear you guys work on a piece of paper. Can someone allocate the payment that was done on time for the month of September and give me a peace of mind. Does is it really make any business sense to have ongoing queries for 5 months of the same issue. I have given you guys more than enough time.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 15:18Hello BPMaseko,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query .The Billing has been explained and the missing payment been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query .The Billing has been explained and the missing payment been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Feb 2016, 15:18
Official
Hello BPMaseko,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query .The Billing has been explained and the missing payment been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query .The Billing has been explained and the missing payment been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert