I am still waiting for my EXPLORA

I contacted Multichoice for the EXPLORA, someone called me back, and i made the application. I was told that someone will contact me once everything has been processed and notify if the application was successful. I CALLED the call center 2 weeks later. Then someone called me, said application was successful and i needed to send them some documents, which i sent on the 19 of August 2015. I have since called several times, only to be told that someone will call me back. NO ONE HAS CALLED !!<br> Its a new application, full package with explora. <br> HOW DO I GET SOMEONE TO DO THEIR JOB AND CALL ME SO THAT I CAN GET THE EXPLORA !!!