JB
Jonathan B

1 reviews | Active since Dec 2015

13 Feb 2017, 14:33

I am still waiting!

<p>For DSTV's commitment to be put in WRITING regarding [# ********** ]....</p> <p> </p> <p>This incident in now nearly 2 months in the making!!!!! Totally incompent, useless organization!</p> <p> </p> <p>(Hello Peter - could you please give us the option of MINUS stars gradings??)</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 15:35
Official

Dear Jonathan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

JB
Jonathan B's update15 Feb 2017, 10:47
Reviewer Update

Morning Elna,

Unfortunately I could not take your TWO calls (according to my cell ph. log; +27 11 ********** @ 16:40, 14 Feb 2017, which I assume was you? I don't know about the "several".....) as I was riding my motorcycle at that moment.

I appreciate your "sorry", "frustration" "follow up" and "soon" - but in the real professional business world, they are all statements of no value at all....

What I do want to read is that your Finance Team *WILL* reply to me by the close of business, the 18 April 2017..... or whatever date!

Open-ended, useless commitments is what DSTV have given me right up until today..... and I can't accept this!

All I demand is that I receive the statement of my current DSTV account - in written form. Surely it is purely a matter of emailing me a copy of my statement - or have DSTV been dis-honest with me in their previous emails - hence now dragging this out again, stalling for time??