I am still awaiting my refund conformation

DSTV CALLING THEMSELVES A SERVICE PROVIDER HOWEVER CANT RENDER IT TO CLIENTS ,AND THE AGENTS DO NOT EVEN KNOWN THE MINIMUM REQUIRED SERVICE ETIQUETTE SUCH AS TFC (Treating ,clients, fairley ) and communication s****s .the service in general is poor they have implemented a whatsapp service however there is no service as all is automated,the human engagement IS NOT AVAILABLE ,but they have implemented working from home ...i have also engaged with a few of the agents and got feedback such as : the managers are not in at this time (this was at 08:40 am on the 19/05/2020 ) the agents also confirmed the supervisor only arrive at 09:30 am proving they are just ******* and just eating our money ,pathetic !!!!!.

My horrific/unprofessional/pathetic experience from Multichoice DSTV EFFER!!! they asked me to join them again with multiple offers,on the first i decided to join and give them a second chance made a payment, got a error message on my screen tried to give them a call to assist and remove the error .I then was forced to use whatsapp tried to make use of it but its robotic response ,and never got assistance .

I called the next day got through and requested for my service to be cancelled and my money to be refunded to me ,well this was a nightmare for 20 days just to get it processed due to agents not knowing how to render assistance..... agents do not know the wording the structures and procedures they do not know TFC ,POPI ACT ,FACE as the provided inside information as to how poor the service etiquette is .

People out there Rather use your wifi to stream Netflix and be happy instead of using DSTV services .they are really bad .