I am running out patience

I m currently on price lock .. not even a month. I can't use my pvr functions. I have spoke to alot of your agents who said they will b escalating the matter to dstv price lock. One week later still no call. I spoke to Lorraine who made me hold for 24 minutes using my airtolime. Spoke to phindezwa.. and so on. To date I have received 4different amounts to pay yet I made a debit order. Someone called me today by the name of Pheladi n said she would like to renew my price lock as it has expired in November . I have never had a price lock before. Can you atleast reconnect my pvr functions and give me the correct amount that will be debited in my account. I have had enough of dstv n price lock. People please...