LM
Lebogang M

1 reviews | Active since Jul 2022

22 Feb 2023, 14:40

I am required to pay more than my premium... Im on compact but I'm told to pay 280 andc 450 to continue viewing... So 730 for a compact. Wow

Dear Dstv.

This is my customer number ***6... You guys I feel as if you are reaping me off... You closed my account yesterday saying I must pay 280 to continue viewing, when I called in twice today I was told I need to pay that in order to continue viewing... And again I must pay 450 on the third... How so cos I paid my monthly fees, however I paid them earlier than expected... I was then told that is what is happening when I pay early and sorry they can't help me.. I just need to pay that 280...then again 450... Which means I would have paid 730 for my mo thky view... Isn't that pathetic?????? Can u please open my view ASAP cos I'm on compact which I belive its not 730 to view... Compact its +-450...how am I supposed to pay 730? I really don't understand why am I being ****** like this, after so many years of being with you guys... This is the first time I experience such a *******.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Feb 2023, 15:29
Official
Hi Lebogang, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
LM
Lebogang M's update25 Feb 2023, 08:33
Reviewer Update
I was called and promised to get a positive feedback yesterday at 9am... I guess Dstv time is not the same as mine because I'm still waiting for 9am 24/02/23...even now.. Im still waiting