SK
Shounese K

1 reviews | Active since Aug 2015

10 Dec 2015, 19:30

I AM PREPARED TO CANCEL - BILLING PATHETIC

I HAVE CALLED THE CALL CENTRE ON NUMEROUS OCCASIONS WITH NO RESOLUTION. I HAVE EMAILED 2 AGENTS DIRECTLY AND THEY HAVE NOT EVEN RESPONDED TO EMAILS SENT ON 11 NOV AND 1 DEC, WHICH I SUSPECT THEY ARE NOT RECEIVING. SUMMARY OF ISSUES:<br> <br> A debit order of R971.13 went off my account on 28 Sep 2015 and is not reflecting on my DSTV account - I brought a stamped copy of this bank statement in to your offices either on 3rd or 10th October (can't remember which Saturday - I would hope that record of this exists somewhere on your system?). <br> <br> An additional debit order went off on 28 Oct of R2 272.14 which I subsequently instructed the bank to reverse as no one at Multichoice could explain to me how this amount was derived. i have also not received any statements since reactivating in August 2015 until yesterday (after requesting)<br> <br> Another debit order of R717 went off on 28 NOV but my service is still NOT ACTIVE!<br> <br> I am unhappy about a couple of things 1) Having to pay reconnection fees 2) The fact that no one called me back after I requested this. <br> <br> There appears to be something seriously wrong with the recon of my account and I would like this rectified ASAP!!!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 11:45
Official
Hello shounese,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team