I am overwhelmed by the ********** activities that multichoice has conducted both in my bank account and the dstv account. The lack of any documentation nor any trails and accountability. On top of that they hide behind the popia act.

On the 30 of June 2022 I was called by someone from “multichoice” offering me an internet deal, I was already on price lock. The deal was explained to me that I would pay R999, I would retain the benefits I have the only thing would be I would have internet as an extra. It was a discounted offer made to pricelock subscribers. I agreed to that deal . I was told the router would be delivered shortly and I would need to pay R1300 as it included pro rata. The router was delivered and connected on the 14th of July 2022. That’s 14 days I was charged with no services, when I called the call center to connect I was told I could not connect and had to connect, which was surprising as I was already billed for it. Then I started to lay complaints, from that day on I have passed around from call center agent to another. I was told they would fix the problem then change and insist on explaining the charges. In September 2022 I was finally told my account would be fixed and I would be billed R999 monthly as per initial agreement., and I believed them because my debit order deducted only R939 and some money was refunded my faith in dstv was restored and I believed all was well until a debit order of R1324 then I was livid because it meant I was going to go through the whole mess again. Today I asked them for the last time to just sever the ties and release me from this because I can not go through this roller coaster every month to which I was told I could not and would have to settle the contract as the cooling off period was over then they can cancel the account. I asked the agent how is this information now suddenly used when I have ask from day one to cancel. They can not provide me with any proof of any conversation because apparently it was an outside company who made the deal. The is no record of any conversation or anything I have requested since the 12th of July 2022. So I want to report the ********** activities that taken place in the multichoice account and my bank account. My customer number with dstv is ***9. My name is Thembakazi Njabulo Matebula my phone number is +***. You can contact me for any additional information and evidence.

Kind Regards Ms TN Matebula ***