1 reviews | Active since Jan 2013
I am out of options.
I really cant take this anymore, I have tried hellopeter, phoning, sent e-mails no service!!!!. I app**** for the explora package via sms as your promotion states on the 1st of June 2015, after numerous attempts to find out when I am going to receive the explora no one got back to me. When I phone all they said that it is going to be escalated (which doesnt mean anything). Eventually some one did phone me on the 22nd July to tell me that I a m going to receive the explora shortly but could not give me a eta. After another week of waiting I decided to buy my own explora cash and activated my premium package, someone phoned me to arrange delivery and I cancelled it due to lack of service and running out of patience. This Morning they delivered the explora!!!! after I cancelled it. Cant you guys get anything right without making life so difficult for the customer?, it is shocking!!!. Now I am sitting with two explora's. You better organise for collection because I am not paying a cent for the mistake you guys made.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert