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nosiviwe V
1 reviews | Active since Mar 2011
10 Jul 2015, 09:57
I am not happy with this kind of treatment
Hello Peter, I paid for my DSTV on the 27th of June 2015 and on the 29th of June 2015 it was disconnected .I visited DSTV Multichoice on the 4th of July to enquire why it was disconnected .I was told that I owe them an amount of R136.00 and R50 connection fee apparently the R136.00 I was suppose to pay last year in May. What I don't understand is that why didn't DSTV Multichoice communicate with me ,why didn't they tell me that I owe them money after I called them several times to ask about my outstanding balance. I am really not happy with this kind of treatment
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jul 2015, 15:28Hello Ayubha,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account, however we have reconnected your service as requested.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account, however we have reconnected your service as requested.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 Jul 2015, 15:28
Official
Hello Ayubha,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account, however we have reconnected your service as requested.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating the billing on your account, however we have reconnected your service as requested.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert