I am not happy with their service

I bought a DSTV explora with a payment plan of R99 per month. I activated it on the 15/12/15, I then noticed that other services where not working like PVR, catch up and box office. I gave them a call on the 17/12/2015 the guy who helped me said he will escalate the matter to his superiors because he does not have an authority to activate it. I also checked again on the 19/12/15 but still I could not use those services and phoned them again, the lady also said she has to escalate the matter. I waited again and gave them a call on the 21/12/15 because I still couldn't use those services and all I get is promise after a promise. I am really not happy because at the end of the month they will be deducting full amounts forgetting that I haven't been using those services for about a week. I wish they can treat us with respect because we waiste a lot of airtime trying to phone them and don't get helped at the end of the day. I hope my complaint will be dealt with accordingly.