I AM LOST FOR WORDS

I AM LOST FOR WORDS THIS WAS MY LAST WRITING TO DSTV - THEY REFUSE TO ACCEPT AND REPLY TO MY VERSION EVEN WITH WHATSAPP EVIDENCE OF MY COMMUNICATION TO THEM WHICH THEY JUST SEEM TO IGNORE.

01 Apr 2020, 21:54

DSTV you wrote - On the 9th of December 19, we received a payment of R322.00, at this time the normal DStv Compact subscription was active and this service was disconnected on the 13th of December. After the disconnection of the normal DStv Compact subscription, you were left with a credit of R270.52.

My response - I already cancelled my Compact subscription on the same day the 29th of November 2019 when I app**** for the Black Friday special. I even sent a WhatApp on the 1st of December 2020 to confirm the Compact account cancellation - See screenshot,

So the R322 that I paid on the 9th of December 2019 was for the new subscription that officially started when the installation was done on the 8th of January 2020 but you cut me off about 3 days later demanding that I should pay X amount to have service restored - I made umpteenth calls to address this situation but to no avail. I am not sure if R322 was sufficient to cover January 2020 subscription as the service only kicked in on the 8th of January 2020 . The bottomline is I did contact you telephonically and sent a message via WhatsApp(screenshot) to cancel the Compact subscription and had R322 credit that was paid on the 9th of December 2019 as my service only kicked in on the 8th of January 2020. That R322 should have covered January 2020 but in the light of the fact that I probably only enjoyed about 7 days of viewing in January 2020 - you should only charge me for the days I watched in January 2020 and credit the balance to April 2020. So you cant charge me for something that I did not have - you will either accept my explanation or reject it and cancel the current new subscription. Should you accept my explanation I will pay you R549 - per month and you can add the credit for January 2020 to the R549 as from the 3rd of April 2020