I AM LIVID WITH MULTICHOICE

I AM LIVID with multichoice. I just recently added a new decor to my account and i had advised them that the new decoder ill be the only one working at the current moment and the old one ill not be working as i ahve disconnected it because i have moved.

guess what I am being billed to a something that has not been on for the past 6 months and when I added the other one to my account it was clearly explained to the consultant and she advised that i will only be billed to the new one only.

last month I started having issues when they disconnected, i was surprised because i had paid early on the 26/10/2019, to my surprise they are telling me i need to pay for both????how so because the only active decoder is the new one. my compact plus has not been in use for more than 6 months as i have moved back to my moms house.

When i called to resolve this i obviously spoke to 2 incomptetent consultant and the other one claiming to taking customer service serious . and i was informed i should get feedback on my enquiry with 48 hours to d=this day nothing has happened.

This weekend again i went paid my 400 premium for the active decoder, still i was not connected back. what is going on here someone needs to call me and and resolve this today because your 48 hours turn around time does not work. i dont want to speak to any consultants i want to speak ti a manager because i am not getting any joy from the consultants, clearly they dont know what they are doing.