I am extremely disappointed with the service I have received from DStv.

Complaint: Paid for DStv on 25 November 2025 but Service Still Not Working & No Feedback

I am extremely disappointed with the service I have received from DStv.

We made a payment on 25 November 2025, but our DStv has not worked from that day until today. We contacted DStv multiple times and were told that we needed to pay an “arrears fee” for not using DStv. This does not make sense because we cancelled our DStv subscription over a year ago, so we do not understand what these arrears charges are for.

We asked DStv to send us proof of these so-called arrears, including the amounts owed. To this day, no one has provided any documentation.

The last communication we received was an email dated 27 November 2025, stating:

“Thanks for getting in touch with the DStv Accounts Team. We’re here to help with account refunds, reversals, or unallocated payment queries. Your query has been logged and your reference number is ***. We'll get back to you within 24 working hours. We're available for assistance Monday to Sunday from 8am - 9pm.”

It has now been far longer than 24 working hours, and we still have no feedback, no resolution, and no service, despite having paid.

This level of service is unacceptable. We urgently request that DStv: ●Provide proof of the alleged “arrears fees”, ●Resolve the issue on our account, and ●Restore our service or refund us immediately.

We hope this matter will finally be addressed with the urgency it deserves.