I am disgusted by DSTV service- I want my refund now

I am disgusted by DSTV service, I have requested numerous of times for recordings where I was specific that I was not receiving any services and it to shut down. To this day I am still waiting. I have called in as well as my daughter requesting supervisor to make contact with us but yet again nothing. There is an amount of R180+ that am disputing and when we called in sunday last week we were told to only pay R468+ for reconnection and the R180+ will be sorted out by managers. But to my surprise I am now told that from that amount I paid that R180+ that am disputing was deducted and my service is suspended and I must pay again to get connection which is nonsense. As I write this am requesting that I get someone senior to call us and explain what is this nonsense and get those calls I’ve requested and if no one is welling to call and rectify this issue I request DSTV to refund me my money that I paid. If I do not hear anything in the next two to three days I will have no choice but to escalate this to the relevant bodies and media and please cancel your service I will expose you that you taking advantage of elderly people like me, I will send my complain to ombudsmen too , I have now requested to be contacted by supervisor I will hold until I give up Ms Naomi Shaba did the same thing and made me wait until my airtime get fished. Smart Number: ********** 052