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ndabezithasne N

1 reviews | Active since Aug 2017

07 Aug 2017, 12:37

i am beyond angry , whats happening in SA SERIOSLY NOW??

<p>Good day</p> <p>i would like to express my utter dsigust and dissapointment in the manner in which my query was handed by Jane Matle</p> <p>I called ********** 470 to DSTV at 11:55am, and my call was received by Jane Matle i advised her of my problem</p> <p>and asked her to re-open my DSTV acc as i will be making payment soon as i leave the office.</p> <p>she said she will not do that and when i asked her the reason as to why it can not be done she did not reply but however transfered my call back to the que i assume because i heard music then was through to another consultant who assisted me promptly.</p> <p>now i need somebody to kindly advise if this is the service we ought to receive in such a reputable company. its all fair and well when people want jobs but when they have jobs this is what you do. this is unacceptable behaviour man, i am utterly disgutsed by the fact that she did not even have the decency to explain anything to me but just pass the buck to someone else, no no this not right and something has to be done i mean how many people has she done this too and they probably dont have a platform to complain. can somebody pull all her calls and listen to them</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Aug 2017, 12:46
Official

Dear Snenhlanhla Ndlovu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

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ndabezithasne N's update08 Aug 2017, 14:58
Reviewer Update

Good day

I would like to get feedback regarding my query logged yesterday I'd like to be know

what's the next step regarding Jane Matle.

unfortunately I am not taking this lightly

can I get somebody from management at the dstv contact Centre call me to advise.

Regards