I am absolutely disgusted with the poor services from the dstv now app .

I have the full dstv premium boquet which includes basically all the channels but on the app I'm only getting to choose from 5 channels and my catch up has a maximum of 7 shows to choose from and when I call in and explain my problem I was told to use the dstv now live chat feature as they are the ONLY ones that can assist me , when I messaged the live chat I explained my problem and all they have to say is that there is a problem linking my account with the app but the issue has been escalated and will be resolved within 24-48 hours and I've been messaging in since December almost every week and still nothing has been done I'm still facing this issue and i dont know what to do because if I contact them again they will say the same thing and nothing will ever happen